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New customers for food and grocery delivery

Almost everyone orders food or groceries. A discount on the first order, shown after a purchase, is a mass offer that fits most stores in the network.

Food and grocery delivery
Audience. Shoppers of almost any online store, especially in cities: electronics, apparel, books, home and kids' goods. Families with children are the main audience for grocery delivery.

Offers that work

A discount on the first order

The most common and clearest format in the category

Free delivery on first orders

Helps build a habit

A discount on the first grocery basket over a set amount

Fits families and big shops

Who will see your offer

This is a mass offer: food and grocery delivery is ordered by shoppers of electronics, apparel, book, home and kids' stores. It works especially well with city families, for whom a discount on the first order saves both money and time.

The offer is not shown in grocery shops, coffee and tea stores or ready-meal stores, because AI sees an overlap in the assortment. Targeting is by country, so if you operate only in a few cities, tell us at launch.

How to build an offer shoppers pick

In this category the winning offer saves money at once and is clear without reading the terms.

  • A discount in euros is read faster than a percentage: for example, €5 off the first order.
  • If there is a minimum order amount, write it right in the text.
  • Free delivery works for small first orders, where the delivery fee puts people off.
  • Give the promo code an end date: a couple of weeks is a reason to order today.
  • Check that the promo code applies the same way in the app and on the site.

Payment and conversion review

A conversion is the first paid order of a new customer. The postback goes out after payment as pending, and the payout is taken from your rate.

During the 14–30 day review you reject canceled and refunded orders, orders from existing customers and series of orders from one device or address. Confirm orders that were delivered and not disputed.

Questions

Can I show the offer only in cities where we operate?

Targeting works by country. If you need a narrower area, we will find an option for your offer individually.

Will the offer appear in a grocery store?

No, if AI sees an overlap in the assortment. Coffee and tea stores and grocery shops can hide it.

What if the first order is canceled?

Reject the conversion with the rejected status while the review runs. A repeat postback with the same sub updates the status.

What attribution window should I use for food delivery?

You set the window in the offer terms. As a guideline, a few days, since people usually order food soon after the click.

Why show the offer in the email too?

The shopper opens the email later than the thank-you page, which gives them a second chance to notice the offer.

How stores see this category: Food delivery →